I switched from Family Tree Maker to Legacy Family Tree software to record my genealogy a few years ago. It was a big transition, mostly for the user interface and how to do typical things like sourcing, which was much different but easy once you know how. Legacy helped me standardize my information and included a lot of error reports that I still use often. I could not believe the crazy stuff that FTM did with my data and it took me months of clean up. I’m not kidding–I spent all winter cleaning up data and I still work on it off and on to this day, 1-1/2 years later.
I found Family Tree Maker 2008 at BJ’s for $19. I decided to buy it, more for the postcard collection CD that came with it than for the software. Although it had a neat new interface, it seemed like their big selling point was their online printing of books, which is not something I’m interested in. It also did not pull in GEDCOMs properly from Legacy in any format. I had a long list that I forwarded to the FTM developers. Most reviews that I read online of the software raved about it–not for the program but more for records they found on Ancestry.com which comes bundled with different versions.
Well, the Generations Network knew people were unhappy with the new software (which was missing most of the printing options and therefore not very useful) and nicely offered to give registered users of FTM 2008 a free upgrade to FTM 2009. I received the email last night, clicked the link and their website wasn’t functional. I thought I’d go on and see how much they were going to hook me in fees and shipping to get this. I would have much rather had a download, but they don’t seem to be offering it.
This morning when I try to get on the site, I get the message “Due to the high popularity of our FTM 2009 free upgrade offer, we are unable to fulfill your order at this time. Please check back later. Thank you, The Generations Network, Inc.” If I go straight to the store, it won’t accept my coupon. It seems like the full price of $39.95 for an upgrade of this software is rather steep, especially when they’re giving it away for free.
It’s kind of laughable. They’re trying to make it up to people and then tell you “sorry”. Way to go, Generations Network!